Ryde Inn

Job Description:
We are seeking a qualified and experienced Relief Manager to oversee the day-to-day operations of Ryde Inn for an approximate three-month period starting in mid-December 2023. The Relief Manager will play a key role in maintaining the high standards of our establishment and ensuring a seamless guest experience during this temporary assignment.
Responsibilities:
Operations Management:&nbsp;Oversee all aspects of daily hotel operations, including front desk, housekeeping, and maintenance.
Guest Services:&nbsp;Provide excellent customer service to guests, handling inquiries, requests, and concerns effectively.
Staff Supervision:&nbsp;Supervise and support staff members, ensuring their adherence to established procedures. Conduct regular staff meetings and training sessions.
Financial Management:&nbsp;Monitor daily financial transactions, including room revenue, expenses, and cash handling.
Maintenance Oversight:&nbsp;Coordinate with the maintenance team to address any issues promptly.
Emergency Response:&nbsp;Act as the point of contact for any emergencies, ensuring a quick and efficient response.
Qualifications:
<ul>
<li>Previous experience in hotel management or a related field.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Familiarity with hotel management software.</li>
<li>Availability to work flexible hours as needed.</li>
</ul>
Duration:
The Relief Manager position is for an approximate three-month period starting in mid-December 2023, with the possibility of extension based on business needs.

Front Office

Motel Manager

Relief Manager

Twin Towers Inn

Our motel in Greenwich, Sydney is seeking a Front Office Supervisor to join our team. The successful candidate will be responsible for managing the front desk operations and ensuring excellent customer service to all guests. The ideal candidate should have a minimum of 2 years of experience in hotel/motel operations, preferably in a supervisory role.
Responsibilities:
<ul>
<li>Manage and supervise the front desk team to ensure smooth operation of all front office functions, including reservations, check-in, check-out, guest services, and concierge services.</li>
<li>Ensure guests receive exceptional customer service and resolve any issues or complaints in a timely and professional manner.</li>
<li>Coordinate with housekeeping and maintenance teams to ensure all guest rooms are clean, well-maintained, and properly stocked.</li>
<li>Monitor and maintain inventory levels of supplies and equipment needed for front desk operations.</li>
<li>Train and develop new front desk employees on hotel/motel policies and procedures, customer service standards, and software systems.</li>
<li>Assist in the preparation of daily, weekly, and monthly reports for management, including occupancy reports, revenue reports, and guest feedback.</li>
<li>Ensure compliance with all motel policies, procedures, and safety standards.</li>
<li>Perform other duties as assigned by the General Manager.</li>
</ul>
Requirements:
<ul>
<li>Minimum of 2 years of experience in hotel/motel operations, with at least 1 year of experience in a supervisory role.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Strong leadership skills and the ability to motivate and develop a team.</li>
<li>Proficient in computer software systems, including Microsoft Office and hotel/motel management software.</li>
<li>Knowledge of local tourism attractions, restaurants, and events is a plus.</li>
<li>Flexibility to work weekends and holidays as needed.</li>
</ul>
If you are a self-motivated, detail-oriented individual with a passion for customer service and a desire to grow in the hospitality industry, we encourage you to apply for this position. The salary for this position is negotiable, based on experience and qualifications.

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