Relief Manager

Our motel in Greenwich, Sydney is seeking a Front Office Supervisor to join our team. The successful candidate will be responsible for managing the front desk operations and ensuring excellent customer service to all guests. The ideal candidate should have a minimum of 2 years of experience in hotel/motel operations, preferably in a supervisory role.

Responsibilities:

• Manage and supervise the front desk team to ensure smooth operation of all front office functions, including reservations, check-in, check-out, guest services, and concierge services.
• Ensure guests receive exceptional customer service and resolve any issues or complaints in a timely and professional manner.
• Coordinate with housekeeping and maintenance teams to ensure all guest rooms are clean, well-maintained, and properly stocked.
• Monitor and maintain inventory levels of supplies and equipment needed for front desk operations.
• Train and develop new front desk employees on hotel/motel policies and procedures, customer service standards, and software systems.
• Assist in the preparation of daily, weekly, and monthly reports for management, including occupancy reports, revenue reports, and guest feedback.
• Ensure compliance with all motel policies, procedures, and safety standards.
• Perform other duties as assigned by the General Manager.

Requirements:

• Minimum of 2 years of experience in hotel/motel operations, with at least 1 year of experience in a supervisory role.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Strong leadership skills and the ability to motivate and develop a team.
• Proficient in computer software systems, including Microsoft Office and hotel/motel management software.
• Knowledge of local tourism attractions, restaurants, and events is a plus.
• Flexibility to work weekends and holidays as needed.

If you are a self-motivated, detail-oriented individual with a passion for customer service and a desire to grow in the hospitality industry, we encourage you to apply for this position. The salary for this position is negotiable, based on experience and qualifications.

Job Description:

We are currently seeking a dedicated and customer-oriented individual to join our team as a Night Porter. As a Night Porter, you will play a crucial role in ensuring the safety and satisfaction of our guests during the overnight hours. This position is on call and includes weekends.

Responsibilities:

Guest Assistance: Provide exceptional customer service by assisting guests with inquiries, check-ins, and check-outs during the night hours.

Security: Monitor and ensure the security of the premises, taking necessary actions in case of emergencies or disturbances.

Front Desk Operations: Handle reservations, answer phone calls, and perform administrative tasks during the night shift.

Maintenance Support: Conduct routine checks of the property and report any maintenance issues promptly.

Sales and Marketing: Actively promote and sell available rooms to walk-in guests, maximizing occupancy rates.

On-Call Availability: Be available on call to assist guests between 9.30 am to 7 am on weekdays and 8 pm to 7 am on weekends.

Qualifications:

• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle emergency situations calmly and effectively.
• Flexibility to work on weekends and overnight shifts.
• Basic computer skills for handling reservations and front desk operations.

Benefits:

• Free accommodation during the employment period.
• Complimentary meals provided.
• Commission for rooms sold during the night shift.

About us:

Twin Towers Inn stands as a symbol of luxury, sophistication, and impeccable hospitality. Nestled in the heart of the city, we are renowned for our stunning architecture, world-class amenities, and exceptional service. As we continue to scale new heights, we are seeking a Marketing Specialist to help shape the future of our brand.

About the role:

Your responsibilities will include but not limit to:

formulating marketing policies and carrying out marketing and sale promotion campaigns

maintaining business liaison with clients and business associates

negotiating commercial agreements

planning, organising and executing promotion operation such as editing promotional materials, advertising in public media, participating commercial fairs

advising clients/suppliers on the production standards and required improvements according to market demand or clients’ specifications

undertaking market information research and identify business opportunity

analysing market information concerning the products and services of the company and its associated business entities

discussing with management and revising sales and promotion policies

Skills and Experiences:

Ideal candidate should have:

· At least a bachelor’s degree

· Minimum 2 years solid experience in marketing, preferably within the hospitality industry

· Proficiency in digital marketing, social media, and email marketing

· Strong creative and analytical skills

· A passion for delivering exceptional guest experiences and an eye for detail

· Excellent communication and teamwork skills

Application questions

· Why are you the right candidate for this role?

· Which of the following statements best describes your right to work in Australia?

· How many years' experiences do you have as marketing specialist?

· What's your expected annual salary?

Job Type: Full-time

Salary: $65,000.00 – $85,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

The Coastal Cleaning Co

We're seeking the best of the best cleaners and housekeepers in the Gold Coast & Brisbane. You must be reliable, trustworthy, have strong attention to detail & a positive personality.

Skills:

• Prior experience in customer service, demonstrating reliability and independence in similar roles

• Strong attention to detail and the ability to follow instructions effectively

• Flexibility to adapt to changing tasks and situations

• Proactive nature and ability to use initiative to meet household and client needs

• Possessing good knowledge and competence in cleaning products. The ability to research / ask if not sure.  

• Excellent communication skills to collaborate effectively with clients and the team

Requirements:

• Right to work in Australia

• Police check 

• Valid driver's license

• A reliable car 

• A vacuum, mop & ABN (or willing to obtain before you commence) 

• Travel and parking reimbursements 
• $30 - $35 hourly 
• Casual hours, on your own schedule 
• Weekly pay
• Bonuses for repeatedly good feedback
• Unlimited hours 
• First set of products provided 
• Full training and ongoing support 

This position requires a candidate with a strong work ethic and the capability to work independently as well as with a team.

Employment application form: https://tally.so/r/npdDNq

Instagram @ thecoastal_cleaningco