Description, expertise, experience

I'm a graduate of University of Technology Sydney's Master of Information Technology program where I specialized on Business Information Systems. I have a strong customer service background with experience in hospitality, retail and finance industry. I’m working as Customer Service Representative at Tyro Payments, with the main goal of assisting the customers and making them happy with the service I provide. I grew up in Nepal and now find myself "across the ocean" as a graduate in Sydney. Moving from "across the ocean", I've learnt to adapt and can easily adjust in the new environment .I've a passion for business operations and data analytics and have a fair knowledge of business intelligence, business analytics and administration. I have an entrepreneurial mindset and I'm always eager to learn. Experience Customer Support Representative Tyro Payments, Sydney July 2019 - Present - Answering the calls and assisting customers with their EFTPOS machine’s issues - Troubleshooting issues with terminals - Supporting team mates to collectively achieve desired customer outcomes - Escalating appropriate issues to Second Level Support - Case handling to achieve optimum customer satisfaction Bar Attendant The STAR, Sydney Jan 2017 – Present - Assisting in opening and closing duties, and ensuring that the service station stocks are fully replenished - Warmly greeting customers, detailing bar options, guiding choices, accepting orders, handling point of sale, preparing drinks, and processing payments - Actively listening to customer complaints and queries, identifying the causes and resolving these to ensure customer satisfaction by delivering quality service - Working in a fast-paced environment, organizing the stations and multitasking to give fast and premium service to the customers - Updating management on daily operational issues, analysing causes and recommending preventative and corrective actions to improve processes Front End Customer Service Woolworths Nov 2017 – Jan 2019 - Providing welcoming and prompt service delivery to customers ensuring rapid, complete and accurate processing purchases and payment acceptance - Responding promptly to customer queries assisting them to locate merchandise - Working in an agile manner & changing roles to meet service demands - Replenishing stocks to minimize stock outs & maximise customer satisfaction Education Master of Information Technology in Business Information Systems July 2017 – July 2019 University of Technology Sydney High Distinction: Project Management (Advanced); Business Systems Design Distinctions: Data analytics, Business Intelligence, Software Development Katmandu University Bachelor of Business Administration in Finance) Aug 2012 – Aug 2016 GPA 3.5/4.0 Distinction


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Bipan Sharma expects at least $20.00 per hour depending on the role. Make an offer!


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Joined in December, 2020
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